1. Introduction

MYSCALE SOLUTIONS PTY LTD (ABN: 83 687 129 273) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.myscalesolutions.co and use our services as a HubSpot Platinum Partner.

Our Contact Details:

• Company: MYSCALE SOLUTIONS PTY LTD

• Address: 1102/251 Oxford Street, Bondi Junction, NSW, 2022

• Email: legal@myscalesolutions.co

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, postal address)

• Company name and job title

• Website and social media URLs

• Marketing preferences

• Information submitted through contact forms, surveys, or consultation requests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geolocation data

• Browser type and version

• Operating system

• Referring website

• Pages viewed and time spent on our site

• Device information

• Cookies and similar tracking technologies

2.3 HubSpot Integration Data

As a HubSpot Platinum Partner, we may collect and process data through HubSpot's platform, including:

• Customer relationship management data

• Marketing automation data

• Website analytics and visitor behavior

• Lead scoring and qualification information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services

• Responding to inquiries and customer support requests

• Marketing and promotional communications (with your consent)

• Website analytics and performance optimization

• Compliance with legal obligations

• Fraud prevention and security

• HubSpot consulting and implementation services

• Lead generation and customer relationship management

4. Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), we process your personal information based on:

• Consent: Where you have provided explicit consent

• Legitimate interests: For business operations, marketing, and service improvement

• Legal obligation: To comply with applicable laws and regulations

• Contract performance: To fulfill our service agreements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers, including:

• HubSpot (for CRM and marketing automation)

• Website hosting providers

• Email marketing platforms

• Analytics services

• Payment processors

5.2 Legal Requirements

We may disclose information when required by law, including:

• Compliance with court orders or legal processes

• Protection of our rights and property

• Investigation of fraud or security issues

• Response to government requests

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary based on the type of information and applicable legal requirements.

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to your personal information

• Request correction of inaccurate or incomplete information

8.2 Opt-out Rights

• Unsubscribe from marketing communications

• Opt-out of certain data collection practices

8.3 Complaints

• Lodge complaints with us regarding privacy concerns

• Contact the Office of the Australian Information Commissioner (OAIC)

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and usage

• Provide personalized content

• Enable social media features

• Support marketing and advertising efforts

You can control cookie settings through your browser preferences, though this may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. International Data Transfers

As a HubSpot partner, your information may be transferred to and processed in countries outside Australia, including the United States. We ensure appropriate safeguards are in place for such transfers in accordance with Australian privacy law.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

MYSCALE SOLUTIONS PTY LTD

• Address: 1102/251 Oxford Street, Bondi Junction, NSW, 2022

• Email: legal@myscalesolutions.co

• For privacy complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au

• Phone: 1300 363 992

This Privacy Policy is designed to comply with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It should be reviewed by qualified legal counsel before implementation.